Apply for - Client Manager

Experience:

 5+ years of experience in and/or mentoring by a company Senior Client Manager.

Responsibilities:

Relationship Building Responsibilities

• Meet with clients to facilitate the development of projects.
• Interface with potential or existing clients, listen for and seek out new projects that may exist or are being formulated.
• Meet regularly with key clients to discuss current projects, evaluate firm performance, and identify other business opportunities either with current clients, or through referrals.
• Communicate with Principal in Charge or Assigned Administrator project status and needs as needed to resolve project-related technical problems and/or to resolve project-related personnel issues.
• Openly communicate with EMA Project Team to provide leadership and direction.

Client Management Responsibilities

• Initiate Projects – Complete Project Initiation Form and submit for assignment of job number. Provide all project data including schedule, budget fee, structure, etc. in Ajera.
• Conduct a kick-off meeting which includes completing all required information in Employee Center as well as meeting with the project team.
• Coordinate with client to ensure Owners Requirements are accurate.  Communicate any modifications to production staff for updating in employee center.  Verify employee center information is accurate. 
• Coordinate/Communicate with Design Team throughout project utilizing Employee Center to update project requirements and communicate meeting notes.
• Support Design Team by providing accurate and timely responses to questions. 
• Assume responsibility for overall quality of the EMA product.

Business/Fiscal Management Responsibilities

• Communicate Opportunities – Communicate/present potential new business with new and/or existing clients with management team or other departments. 
• Control Costs – Work with team and client to develop efficient schedules and processes to minimize cost. 
• Maximize Project Profitability – Manage design process with profitability as a concern.
• Set up meetings and/or participate in the development of proposals as requested.

Administrative Responsibilities

• Manage and Develop Project Staff – Serve as a resource and mentor to other staff.
• Manage projects in company software to maintain accurate schedules, budgets and financial projections.
• Coordinate projects within company software to support the design team.
• Other duties assigned.

Education/Requirements:

• Bachelor's degree in engineering or a related field, or equivalent experience in project management and design
• Client Management Workshops
• Professional Liability Prevention Workshops

Benefits:

• Work from home policy 
• Flexible work schedule that allows for half-day Fridays
• Generous Paid Time Off policy
• Seven Paid Time holidays
• Employer paid Medical and Dental plan for employees and partial paid Medical plan for dependents.
• Optional supplemental plans include Vision, Accident & Wellness, and Cancer policies.
• Enhanced matching 401(k) plan. Maximum match equals employee contribution of 6 %, with company match of 7% (6% match + additional 1%).
• Mileage reimbursement that follows the IRS reimbursement rate.
• Wellness program
• Fitness Reimbursment program